Rescuer Video Call

• A secure online platform for teleconsultations.
• Triage service hours from 9:00 to 22:00.
• The service is for non-urgent calls.
• Access to a wide range of medical specialties and expertise.
• Medical advice and recommendations.
• Confidential and encrypted communication.
• Appointment scheduling and reminders.
• Second opinions on medical conditions from a Pathologist or General Practitioner.
• English support for different patient populations.
• Privacy and data security measures for patient confidentiality.

The Rescuer Video Call service provides access to healthcare professionals regardless of geographic location, making quality healthcare available to patients in remote areas or areas with limited medical resources.

Rescuers and triage nurses record and evaluate the call in order to direct it to the right provider according to the severity and importance of the request. They direct the requests either to a network physician for medical advice, or if they consider that the patient needs to visit a Primary Health Care Provider immediately, they coordinate the appropriate department of the ASKLEPIEIA Medical Network. The triage department may need to coordinate an ambulance evacuation of the patient, either by an available private ambulance or by an ambulance of the National Emergency Center.

• Assessment and categorization of symptoms.
• Interface with a physician.

First Aid Guidance:

• Guidance on the correct treatment of wounds and injuries.
• Guidance in case of cardiac arrest (until the ambulance arrives).
• Instructions in case of drowning (until the ambulance arrives).
• Guidance in case of stroke (until the ambulance arrives).

In each case, a record of the request and the movements carried out shall be established. The Triage department does not independently provide treatment instructions or medical advice, which is the responsibility of the Physician.

Immediate Medical Advice:

Patients can receive immediate medical advice, guidance, and support from qualified nurses and rescuers before seeing a medical specialist, reducing the need to wait for a personal appointment or visit an emergency room for non-emergency cases.

Saving Time and Costs:

The Rescuer video call service can save patients valuable time by eliminating travel and waiting room times. In addition, it can be more cost-effective compared to traditional in-person consultations, with potential savings in transportation and parking costs.

Increased Access to Specialists:

Patients have access to a wide range of medical specialists who may not be readily available in their area, allowing for expert advice and second opinions.

Confidentiality and Privacy:

The Rescuer video call service prioritizes patient privacy and adheres to strict security protocols to protect patient information, ensuring confidentiality and data security.

English Support:

We support video calling in English, ensuring effective communication and inclusivity for patients from different backgrounds.

Educational Resources:

Patients can access educational materials, health advice, and resources related to their specific conditions or general well-being, enabling them to take an active role in managing their health.

The Rescuer Video Call service provides seamless accessibility from any location with an internet connection. Patients can easily participate in teleconsultations using their preferred device, be it a computer, smartphone, or tablet, through a secure and user-friendly online platform.

The Rescuer Video Call is intended for non-urgent medical issues. In case of a medical emergency, please call +30 214 214 4000.

Patients are responsible for providing accurate and complete information about their medical history, their symptoms, and any ongoing treatments or medications.

Payments for the service are processed through a secure online payment platform.

In order for the video call to take place, both the rescuer and the patient must have the necessary technical equipment (computer, microphone, camera). Asklepieia technically supports the video call service but is not responsible for problems related to the equipment of the rescuer and the patient (indicatively, interruptions or delays during the video call due to poor internet connection, insufficient or incompatible equipment, etc.).

30 min on average. Service coverage time from 9:00 to 22:00.

A full refund is offered if your reservation is cancelled within five days from the date of your charge.

At Asklepieia Health Cluster, we care about you and your needs. This is why we guarantee you that:

• We give you only High-Quality Health & Wellness Service!
  At Asklepieia, we’re dedicated to providing you with the best Health & Wellness services available. That’s why we’ve developed a comprehensive methodology to assess the quality of services offered by our providers, ensuring that you receive nothing but the best.
• You always get the Best Deal!
  At Asklepieia, we want you to feel confident when looking for Health & Wellness packages. That’s why we offer a Best Price Guarantee.
• We promise you a money-back guarantee!
  Experience peace of mind with our exclusive refund policy.
• Your satisfaction is our priority!
  We’re committed to providing you with the best possible Health & Wellness services available.
• You are our VIP!
  We believe that your Health & Wellness experience should be nothing less than extraordinary.

Post Service Coupons and Rewards on the same clinic or doctor and nearby hotels.

Asklepieia partners exclusively with reputable healthcare providers who meet our stringent quality standards. We conduct regular audits and continuously monitor their performance to ensure the highest level of care. Our platform also offers detailed profiles and patient reviews to help you make well-informed decisions.