Effective date: 16 March 2026 | Last updated: 26 March 2026
1. What Are Cookies
Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work efficiently, provide information to site owners, and improve the user experience. Cookies can be “first-party” (set by the website you are visiting) or “third-party” (set by a service embedded in the website, such as an analytics or advertising provider).
This Cookie Policy explains what cookies and similar technologies our website asklepieiahealth.com uses, why we use them, and what choices you have. This policy should be read alongside our Privacy Policy, which describes how we process personal data more broadly.
2. Data Controller & Contact
| Company | Asklepieia Health Cluster S.A. |
| Registered Address | 2 Viantos Str., 10442 Athens, Greece |
| Registration No. | 152787201000 |
| VAT | EL801253906 |
| General Contact | [email protected] |
| Data Protection Officer | [email protected] · +30 211 182 6515 |
3. How We Use Cookies
Our website uses both first-party and third-party cookies. First-party cookies are essential for the website to function correctly — they handle things like security protections, consent management, and basic platform features. These do not collect personally identifiable information.
Third-party cookies help us understand how our website performs, measure traffic sources, enable payment processing, provide accessibility features, and deliver relevant advertising. These cookies are only activated after you have given your consent through our cookie consent banner, which is managed by our cookie consent system.
Your consent matters. When you first visit our site, only strictly necessary cookies are placed on your device. Analytics, advertising, and functional cookies are loaded only after you actively consent. You can change or withdraw your consent at any time.
4. Types of Cookies We Use
Strictly Necessary
These cookies are essential for the website to function. They enable core features such as security, consent management, and spam protection. They cannot be disabled without affecting how the site works. They do not store personally identifiable information.
| Cookie | Duration | Description |
|---|---|---|
__cf_bm | 30 min | Used for bot management and to protect the site from malicious traffic. Does not collect personal data. |
cmplz_consented_services | 1 year | Stores which third-party services you have consented to, ensuring your preferences are respected on return visits. |
cmplz_policy_id | 1 year | Records the version of the cookie policy you consented to, so the site can detect when re-consent is needed after policy changes. |
cmplz_marketing | 1 year | Stores your consent choice for marketing cookies. |
cmplz_statistics | 1 year | Stores your consent choice for statistics/analytics cookies. |
cmplz_preferences | 1 year | Stores your consent choice for preference/functional cookies. |
cmplz_functional | 1 year | Stores your consent choice for functional cookies. |
cmplz_banner-status | 1 year | Records whether you have interacted with the cookie consent banner, preventing it from appearing repeatedly. |
wp_consent_* | 1 month | A family of cookies that record your consent choices for each cookie category (preferences, statistics, functional, marketing). These ensure all services on the site respect your choices. |
wordpress_test_cookie | Session | A short-lived cookie used to check whether your browser supports cookies. Deleted when the browser is closed. |
wpEmojiSettingsSupports | Session | Checks whether your browser can display emoji correctly. Deleted when the browser is closed. |
rc::a | Persistent | Used to distinguish human visitors from automated bots and protect the website from spam and abuse. Essential for the security of form submissions. |
rc::c | Session | Supports bot detection during form interactions. Deleted when the browser is closed. |
Functional
Functional cookies enable enhanced features and personalisation, such as payment processing, social login, listing statistics, and accessibility preferences. They may be set by us or by third-party providers whose services we have added to our pages. These cookies are only set after you consent, except where they are essential to a feature you have actively requested (e.g. initiating a payment).
Asklepieia Evaluated Member Badge Verification: Our platform uses a verification mechanism that confirms whether the Asklepieia Evaluated Member Badge is correctly displayed on partner websites. The referral attribution system uses session-level pseudonymised click-tracking to attribute cross-category bookings to the referring partner. This tracking is classified as functional and is only activated after consent.
| Cookie | Duration | Description |
|---|---|---|
__stripe_mid | 1 year | Used by our payment processor for fraud prevention. Assigns a unique identifier to the device to detect potentially fraudulent payment activity. Present on pages with payment functionality. |
__stripe_sid | 30 minutes | A session-level payment cookie used during active transactions to maintain payment state and detect fraud. Expires shortly after the browsing session. |
m | 1 year 1 month | Used by our payment processor for fraud detection across its network. Helps identify patterns of potentially fraudulent transactions. |
dokan_pro_social_login_* | Session | A short-lived cookie generated during social login attempts. Contains a hashed session identifier and is deleted shortly after the login flow completes. |
listeo_stats | 24 hours | Tracks which service listings you have viewed. Used to display view counts on listing pages and provide service providers with anonymous visitor statistics. |
Analytics
These cookies help us understand how visitors interact with the website — which pages are visited most, how visitors navigate the site, and where traffic comes from. All data collected is aggregated and anonymous. These cookies are only set after you consent.
| Cookie | Duration | Description |
|---|---|---|
_ga | 1 year 1 month 4 days | Used by Google Analytics. Assigns a randomly generated identifier to recognise unique visitors and calculate visitor, session, and campaign data for analytics reports. |
_ga_* | 1 year 1 month 4 days | Used by Google Analytics. A property-specific cookie that stores and counts page views, session state, and maintains continuity between pages. |
swpext* | 7 days | Collects anonymous internal search analytics — such as which search terms visitors use, device type, and traffic source — to help us improve on-site search results. |
sbjs_* | Session – 1 hour | A family of cookies that identify the traffic source of each visit (e.g. organic search, direct, referral) and store that information anonymously to help us analyse how visitors find the website. |
Advertisement
These cookies are used to deliver advertisements that are relevant to your interests and to measure the effectiveness of advertising campaigns. They track browsing activity across websites. These cookies are only set after you consent.
| Cookie | Duration | Description |
|---|---|---|
_gcl_au | 3 months | Used by Google Ads conversion tracking to store a unique identifier for measuring advertisement effectiveness and linking ad clicks to website actions. |
test_cookie | 15 minutes | Set by Google. A short-lived cookie that checks whether your browser supports cookies, used as part of Google’s advertising delivery infrastructure. |
NID | 6 months | Set by Google. Used to limit the frequency with which you see an ad, to suppress unwanted ads, and to measure ad effectiveness. |
5. Third-Party Services & International Transfers
Some of the cookies described above are set by third-party services embedded in our website. When these services process data, they may transfer it to servers outside the European Economic Area (EEA). Below is a summary of the third-party services we use and the safeguards in place.
Google (Analytics, Ads, Tag Manager, reCAPTCHA)
Google LLC is certified under the EU-U.S. Data Privacy Framework, which has been recognised by the European Commission as providing an adequate level of data protection (Adequacy Decision of 10 July 2023). Data transmitted to Google may be processed on servers in the United States under these safeguards. We have configured Google Analytics with EU-based data storage and have enabled Google Consent Mode v2, which means Google’s tags respect the consent choices you make through our cookie consent banner.
For more information: Google Privacy Policy
Cloudflare
Cloudflare, Inc. provides content delivery and security services, including bot protection. Cloudflare is also certified under the EU-U.S. Data Privacy Framework. The associated cookie is classified as strictly necessary and does not require consent.
For more information: Cloudflare Privacy Policy
Stripe
Stripe, Inc. provides our payment processing infrastructure. When you visit pages with payment functionality, Stripe may set cookies for fraud prevention and to maintain payment sessions. Stripe is certified under the EU-U.S. Data Privacy Framework. These cookies are classified as functional — they are necessary for the payment features you initiate.
For more information: Stripe Privacy Policy
UserWay
UserWay provides our accessibility widget, which allows visitors to adjust display settings (font size, contrast, spacing, etc.) for an improved browsing experience. UserWay stores your accessibility preferences in browser local storage so they persist between page views.
For more information: UserWay Privacy Policy
Google Calendar
Our website may embed Google Calendar for appointment scheduling functionality. This integration is covered by Google’s privacy practices described above.
Internal Analytics
We use lightweight tools for traffic source identification and internal search analytics. These operate locally — data is stored in cookies on your device or processed on our own servers and is not transmitted to external third parties.
We also track user engagement events such as phone number reveal clicks on Healthcare Professional profiles. This data is processed locally and used to measure platform engagement.
6. Local Storage & Similar Technologies
In addition to cookies, our website uses browser local storage, which stores small amounts of data in your browser without an expiration date (the data persists until cleared manually or by the website).
Referral attribution data collected through the Asklepieia Evaluated Member programme is pseudonymised at the point of collection in accordance with GDPR requirements.
| Key | Category | Description |
|---|---|---|
storeApiCartData | Necessary | Stores the contents of your shopping cart locally so it persists as you navigate between pages. |
storeApiCartHash | Necessary | A hash of the current cart contents used to detect changes and keep the cart synchronised with the server. |
storeApiNonce | Necessary | A security token used to verify that cart and checkout requests originate from your browser session. |
uw-tunings | Functional | Stores your accessibility widget preferences (font size, contrast, cursor size, etc.) so they are applied consistently across pages. |
uw-tunings-checksum | Functional | A checksum of your accessibility settings, used to detect changes and ensure preferences are correctly applied. |
uw-uid | Functional | A unique identifier for the accessibility widget to maintain your personalised settings between visits. |
uw-icon-locales | Functional | Stores language/locale preferences for the accessibility widget interface. |
_gcl_ls | Advertisement | Stores conversion tracking data for Google Ads. Used to measure whether ad clicks lead to meaningful actions on the website. Only active after marketing consent is given. |
7. How to Manage Your Cookie Preferences
On our website
You can change your cookie consent at any time by clicking the cookie settings icon that appears on every page of our website, or by using the consent management link in our website footer. This will re-open the cookie consent banner, allowing you to adjust or withdraw your consent for each cookie category. Changes take effect immediately.
If you withdraw consent for a particular category, the associated cookies will no longer be set on future page loads. Already-placed cookies from that category will expire according to their stated duration, or you can clear them immediately through your browser settings.
In your browser
Most browsers allow you to view, manage, and delete cookies. Below are links to instructions for the most common browsers:
If you use a different browser, please visit its official support documentation. Note that disabling cookies entirely may affect the functionality of our website and other sites you visit.
8. Legal Basis for Processing
Under the General Data Protection Regulation (EU 2016/679) and the ePrivacy Directive (2002/58/EC as amended), the legal bases for placing cookies on your device are as follows:
Strictly Necessary Cookies — Legitimate Interest
Cookies that are essential for the website to function (such as security cookies, consent management cookies, and spam protection) are exempt from the consent requirement under Article 5(3) of the ePrivacy Directive, as they are strictly necessary for the provision of the service you have explicitly requested. Under the GDPR, the complementary legal basis for any associated data processing is our legitimate interest (Article 6(1)(f)) in operating a secure and functional website.
Analytics, Advertisement & Functional Cookies — Consent
All other cookies — including those used for analytics, advertising, and enhanced functionality — are placed only after you have given your explicit consent through our cookie banner. You have the right to withdraw your consent at any time. Withdrawing consent is as easy as giving it — simply re-open the cookie settings and adjust your preferences. Your choice will be applied immediately for future page loads.
9. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, the third-party services on our website, or applicable regulations. When we make material changes, we will update the “Last updated” date at the top of this page. If changes significantly affect how we process data via cookies, we will ask for your consent again through our cookie consent banner.
We encourage you to review this page periodically. The most current version of this policy is always available at asklepieiahealth.com/en/cookie-policy.
10. Contact Us
If you have any questions about this Cookie Policy or our use of cookies, you may contact us at:
| General enquiries | [email protected] |
| Data Protection Officer | [email protected] |
| Phone | +30 211 182 6515 |
| Supervisory Authority | Hellenic Data Protection Authority · www.dpa.gr |
In the event that you are not satisfied with our response, you have the right to lodge a complaint with the Hellenic Data Protection Authority, which is the competent supervisory authority in Greece.
